Impact drives improved customer satisfaction from reduced development time

🚀 The Challenge

Impact aimed to enhance its performance management platform, by introducing new functionalities such as structured one-on-one (1:1) meetings. The goal was to respond swiftly to customer feedback and deliver features that fostered meaningful manager-employee interactions.

However, developing such features from scratch posed challenges:

• Complex Development Requirements: Building performance logic, orchestrators, and career path APIs would require significant time and resources.
• Ensuring Consistency and Quality: Creating standardized models for roles, skills, and feedback was essential to provide a consistent user experience across different organizations.

🛠️ The Solution: Leveraging Peoplelogic.dev’s Universal Talent API

To overcome these challenges, Impact integrated the Universal Talent API from Peoplelogic.dev. This developer-first infrastructure provided:

• Pre-Built Performance Logic: Ready-to-use modules for goals, career paths, meetings, and reviews, reducing development time.
• Standardized Data Models: Consistent schemas for roles, skills, goals, and feedback, ensuring a uniform experience across clients.
• Seamless Integrations: Support for over 20 enterprise talent platforms, facilitating smooth data flow across systems.

By utilizing Peoplelogic.dev, Impact could focus on enhancing user experience without getting bogged down by infrastructural complexities.

📈 The Outcome

With Peoplelogic.dev's robust infrastructure, Impact successfully launched new features, including:

• Structured 1:1 Meetings: Facilitated meaningful check-ins with AI-suggested agendas and actionable follow-ups.
• Enhanced Responsiveness: Accelerated the cycle from customer feedback to feature delivery, improving customer satisfaction.
• Scalability: Established a scalable foundation for future enhancements and integrations.

✅ Results

• Time to Market: Reduced development time by 60%, enabling faster feature deployment.
• Customer Satisfaction: Improved Net Promoter Score (NPS) by 15% following the introduction of new features.
• Adoption Rate: Achieved a 40% increase in user engagement with the new 1:1 meeting feature within the first month.